Developing Change Management Strategy is the starting point of e-Governance. For e-Governance to be successful fundamental changes are required in Government processes. Following are the various components of Change Management:

Change Management typically comprises the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes, developing business justification and obtaining approval, managing and coordinating change implementation, monitoring and reporting on implementation.

The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the Government.