e- Governance presents a Government with the opportunity to re-think how it delivers services while
emphasizing
on the use of information technology in service delivery. Specifically, e-Governance offers the Government with the opportunity to:
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Examine its current operations and procedures, |
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Identify business processes and practices that can be streamlined, |
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Implement those streamlined business processes, and |
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Implement new technologies that enhance those improvements. |
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In the process of streamlining business operations, a properly implemented e- Governance solution provides the Government with the opportunity to focus its resources on service delivery efforts that are most efficiently provided through direct contact versus other means.
ICT is the ultimate tools to re-engineer government processes and transform governance. It is not enough to deliver services efficiently and effectively by compressing the steps required to accomplish certain procedural requirements. What is more important is to simplify government processes altogether, change the concept of governance, and thereby transform the relationship between government and citizens. Various steps taken during the Process Re-engineering include the following:
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Identification of potential Processes |
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Analyzing
the identified processes |
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Documentation of the potential process |
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Decomposing the complex process into smaller processes |
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In order to achieve goals and objectives of e-Governance effective program management is the key, which is in control of time, quality, human resources, communications and risks.
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Elimination of the processes which are of low criticality but difficult to implement, |
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Re-engineering of the processes which are of high criticality but difficult to implement, |
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Integration of various processes, and |
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Automation of the Processes. |
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